The City of Nelson is asking the community to sign up for online billing in the wake of the Canada Post strike.
Postal service across the country has been significantly impacted by strike action against Canada Post, initiated on November 15 by the Canadian Union of Postal Workers. At this time, the delivery of socio-economic cheques is the only service being provided by Canada Post.
As a result, the City has issued communication to residents about where they can access and pay their bills while the strike is in place.
For Nelson Hydro customers, bills are available through the Nelson Hydro online portal, found here.
Additionally, the City advises that you can access your Nelson Hydro and water/sewer account information by calling Nelson City Hall, visiting in person, or using one of the following options:
- A pre-authorized payment plan, which you can set up by contacting Customer Service
- Equalized monthly payments, which you can set up by contacting Customer Service
- Your bank
- Online banking
- Telephone banking
- After-hours drop boxes at the entrance doors to City Hall
Late penalties for overdue accounts will be waived on any bills issued on or after November 14 until the strike ends.
However, the City warns that it remains your responsibility to pay your bills on time, adding that if the disruption continues for an extended period, staff may revisit this decision.
Vendor cheques will be held for pick-up at Nelson City Hall, which is open Monday to Friday from 8:30 a.m. to 4:30 p.m.
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